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Terms & Conditions

General Terms&Conditions

The current conditions apply to all purchases of Trust1Team BV products and services whatever form these may have. They are complemented by the general terms and conditions of the Civil Code, the law of 30 June 1994 relating to the conversion into Belgian law of the European guideline of 14 May 1991 governing copyright and related rights. Variations or additions may arise due to additional special agreements between Trust1Team BV and the customer;​

1. Definitions 

1.1  The term supplier of the service or seller of the product always refers to "Trust1Team BV".

1.2  Customer refers to the natural and legal person who fills in and signs an order form at Trust1Team BV making them legally bound to Trust1Team BV.

1.3  Work or assignment refers to the item mentioned on the order form or the contract.

1.4  Location refers to the execution of the contract at the offices of the customer or a place indicated by them.

2. Contract – development – execution - deferment

2.1. Contracts are only valid once Trust1Team BV has received a confirmation of an order form that is completed and signed by the customer.

2.2. If no reaction is received from the customer after receipt of the order confirmation, the contract will be deemed as having been accepted under the terms and conditions as laid down in the order confirmation.

2.3. The execution of the contract is in principle and by preference carried out by Trust1Team BV. The latter may also, at any point in time and without obtaining prior approval from the customer, call in a third party to fully or partly carry out the contract.

2.4. Deadlines for completion of the work are in no way binding and may be changed by Trust1Team BV at any point in time.

2.5. Any changes or additions to the original contract may result in a new quote being drawn up and the agreed deadline for execution thus becomes null and void.

2.6. Should the customer be late in carrying out payments according to these terms and conditions, Trust1Team BV is entitled – after giving prior notification – to defer its services until the situation has been rectified by the customer.

3. Prices & Payment 

3.1. Prices are always expressed in EURO and do not include VAT.

3.2. If the prices apply to an assignment for a predetermined period of time, these prices apply as a unit price for the duration of the contract, under reservation of anything occurring as per point 2.5.

3.3. If the prices apply to an assignment of an indefinite duration, these prices may increase in line with the increase in the cost of living; they will be reviewed after giving prior notification to the customer.

3.4. Invoices are payable within 15 days of the date of invoice. Complaints relating to the execution of the assignment should be sent to Trust1Team in writing and this within 8 working days of receipt of the invoice.

3.5. Late payments will result in a legally binding additional charge of 10% interest of the invoiced amount plus an additional compensation of 10% of the invoiced amount with a minimum of 150 euro.

3.6. Should the customer decide to cancel an assignment already confirmed by Trust1Team BV, the customer is in any event obliged to pay Trust1Team BV a one-off fixed sum of 10% (excl. VAT) of the total order under reservation of other damages.

3. 7 Upon signing the offer 40% will be payed in front, 40% upon delivery and 20% upon customer acceptation within a period of 3 months after the final delivery.

4. Intellectual property rights

All intellectual or industrial property rights that exist for programming, product specifications, drawings, designs, sketches, irrespective of whether these are on analogue or digital media, used in the name of Trust1Team BV during the execution of the contract, are assigned to Trust1Team BV who has the right to use them at all times.

5. Programming and rights of third parties

All customers who provide data or material for the purpose of carrying out the contract with Trust1Team BV guarantee Trust1Team BV that the availability of these is in no way in contravention of the rights of third parties or legal conditions. The customer is bound to release Trust1Team BV from any direct or indirect consequences, resulting from breaches relating to these rights or any claims that third parties may make on Trust1Team BV. This refers to any interest or fine due to the violation of these terms by the other party.

6. Licences

The customer agrees to respect the license conditions communicated by Trust1Team BV to the customer should Trust1Team BV use existing software for the execution of the assignment for which it has obtained a license.

7. Fault of the customer and own liability

Trust1Team BV is not responsible for saving data through a back-up or other means. At the very most, Trust1Team BV can install a system for this. Trust1Team BV cannot be held responsible for the loss of this information. The customer bears total responsibility for updating and upgrading any (security) software installed by Trust1Team BV. Trust1Team BV bears no responsibility for any software that is installed by the customer or its employees or people appointed by them after the intervention of Trust1Team BV should this hinder the optimal results of the work provided. Trust1Team BV reserves the right to terminate the contract if illegal software is observed being present at the customer’s premises. The customer also has an obligation to provide Trust1Team BV with information.

8.  Applicable law and competent court

Belgian law applies to this contract. Disputes relating to the development, execution and cancellation thereof will always be decided upon by the competent courts of the municipality of Ostende.

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